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Dial 3-1-1 for LA City Services

Your One Call to City Hall!

City government agencies, including the Los Angeles Fire Department have worked together to develop a...

Citywide Services Directory
...and a single toll-free phone number to contact City of Los Angeles officials for any non-emergency public service:

We encourage you to visit, become familiar with and bookmark the Citywide Services Directory. We also welcome local residents, visitors and businesses to call 3-1-1 whenever they need assistance with routine and non-emergency City Services, including those offered by the Los Angeles Fire Department.

CALL 9-1-1 to request EMERGENCY HELP from Police, Firefighters and Paramedics!

The phone number to report emergencies (9-1-1) has not changed. Nor have the direct dial phone numbers for contacting City Department officials. There is now however, a convenient way for you to get in touch with the City of Los Angeles for all routine matters: 3-1-1.

In Los Angeles, 3-1-1 Ambassadors are trained to answer questions, process service requests or assist you in contacting any City agency, local Elected Official or Commission Member. They'll even put you in direct touch with your Neighborhood Fire Station or Community Police Station when you have a routine question or concern that can be handled over the phone.

3-1-1 is your simple way to contact any City of Los Angeles staff member, service desk or hotline. It is not however, a method for reporting "little" emergencies. There is no such thing as a little emergency in Los Angeles. Be aware that 3-1-1 may function differently in other communities.


ANY situation that directly endangers human life or property, and
 demands IMMEDIATE attention is an EMERGENCY and should be reported directly to 9-1-1.

Make sure your family, friends and neighbors know about 3-1-1 in Los Angeles.

The City of Los Angeles 3-1-1 system is truly Your One Call to City Hall. We welcome your call today!


In the City of Los Angeles...

For routine City business and non-emergency services: Call 3-1-1
Outside the City of Los Angeles...
Within the Counties of Los Angeles, Orange, Riverside, San Bernardino, and Ventura, contact the City of Los Angeles 3-1-1 Center toll-free at: 1-866-4LACITY

From anywhere outside the above mentioned areas, please call the City of Los Angeles 3-1-1 Center at: (213) 473-3231 

Anywhere in California...To report an EMERGENCY, always dial 9-1-1

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